Contact & Returns
Return Policy:
Welcome to Snatch Lady! We're dedicated to ensuring your complete satisfaction with every purchase. In the event that you need to return an item, we've streamlined our return policy to make it as hassle-free as possible.
Return Address:
6371 NW 102nd Ave. Unit 105
Doral, FL 33178
Timeframe:
You have up to 10 business days from the date of receipt to notify us of your intention to return an item and ship it back to us.
Condition:
Returned merchandise must be unused and in its original condition, with all tags and labels still attached.
Process:
To initiate a return, simply contact our customer service team within the specified timeframe, providing your order details and reason for the return. We'll guide you through the process and provide you with a return authorization number. Then, carefully package the item and ship it back to us using a trackable shipping method of your choice.
Refunds:
Once we receive and inspect your returned item, we'll issue a refund to your original form of payment within 5 business days. Please note that shipping fees are non-refundable, and any return shipping costs are the responsibility of the customer.
Questions or Concerns:
If you have any questions or concerns about our return policy or the return process, don't hesitate to reach out to our friendly customer service team through the email contact@asha-rose.com. We're here to assist you every step of the way!